Frequently Asked Questions
Order and Payment
How do I place my order?
After adding the products you like to your cart, you can easily complete your order by following the steps on the cart page and entering your address, shipping, and payment information.
What payment methods do you accept?
We offer single payment or installment payments by credit/debit card, bank transfer/EFT, and cash on delivery for orders of certain amounts. (Please adjust your payment options accordingly.)
Do you offer installment options?
Yes, we offer varying installment and payment terms for our partner bank cards. You can find detailed information on the payment page.
Delivery and Assembly
When will my furniture be delivered?
Our delivery time generally varies between [X] and [Y] business days, depending on the product's stock status and production process. The specific estimated delivery time for each product is specified on the product page.
What is the shipping cost?
Shipping is free for all orders over [a certain amount]. For orders under this amount, the shipping fee will be calculated based on the size and weight of the items you add to your cart and will be displayed on the checkout page.
Do you offer assembly?
Yes, we offer free assembly in certain regions and/or for certain product groups. Details and scope of assembly service are stated on the product page or at the shopping cart stage.
What should I pay attention to during delivery?
When receiving your product, please inspect the package in the presence of the courier. If the product is damaged or missing, be sure to have a damage report prepared before accepting delivery.
Returns, Exchanges, and Warranty
Can I return my purchased product?
Yes, you can return unused and resalable products within 14 days of receipt, unconditionally. Return conditions may vary for custom-made or personalized products.
What is the warranty period for your furniture?
All our furniture is covered by a 2-year warranty against manufacturing defects. For warranty details, please see our Warranty Terms page.
What should I do if there is a problem with the product?
If you detect a manufacturing defect or damage to your product, please contact our customer service immediately. We will quickly review and guide you as needed to resolve your issue.
Product Information and Care
What are the materials used in your products?
The primary materials we use in the construction of our products (e.g., premium MDF, solid wood, metal, etc.) are detailed on each product's individual page.
Can I see the fabric colors and textures up close?
The images on our website were shot in a studio environment and may vary slightly in color from computer screen to screen. We may be able to send you fabric or color samples upon request. (Please indicate if this option is available.)
How should I clean and care for my furniture?
Each material type (wood, leather, fabric, etc.) has specific care instructions. Generally, it is recommended to wipe with a chemical-free, damp cloth and protect from direct sunlight. Detailed care instructions are included with the product.
Can I order custom-sized or personalized furniture?
We offer custom sizes, fabrics, or colors for certain product lines. Detailed