Shipping Information
Furniture Delivery Information and Process
Dear Customer,
It is important to us that the furniture you order reaches you as quickly and safely as possible. Below, you can find the basic information you need to know about the delivery process, appointment, preparation, and installation.
Delivery Process and Time
Your order will be placed on the production and shipping schedule after your payment is confirmed.
Average Delivery Time: Depending on the model and stock of your products, the delivery time is generally [average number of days, e.g., 15-25 business days]. This time may vary for custom-made or imported products. The estimated delivery time for your product will be communicated to you at the time of ordering.
Preparation: Before shipping, your furniture is quality inspected and packaged appropriately in special packaging for shipping.
Delivery Appointment and Contact
Contact: Once your furniture is ready for shipment, our logistics team will contact you [e.g., 1-2 days] before the estimated delivery date.
Appointment: You will be informed of the delivery date and estimated time during the phone call, and your availability will be confirmed. Please ensure that someone is available at the address you provided during this meeting on the day.
Address Update: If your delivery address changes, you must notify our customer service team of this change no later than before the shipment is scheduled.
Installation and Receiving
Moving and Installation: Your furniture will be delivered to your address by our expert moving and installation team, moved to your desired room, and any parts requiring installation/assembly will be assembled. [If you do not offer installation services, edit this paragraph and specify that the customer will perform their own installation.]
Inspection and Confirmation: Please inspect your furniture for any missing or damaged items upon delivery. If any damage or missing items are found, please inform the delivery team by making a detailed note on the delivery form and contact our customer service. By signing, you confirm that you have received the items complete and undamaged.
Important Notes
The customer is responsible for any obstacles to access, such as stairwells, doorways, etc., that may obstruct access to the area where the furniture will be placed. It is crucial to inform our logistics team in advance of any potential difficulties that may arise during the transport of large items to ensure the smooth operation of the process.
You can find detailed information about payment, contract, or return/exchange policies on our [turcana information] page.
If you have any questions, please contact us during business hours at [Phone Number] or [Email Address].
We appreciate your satisfaction.
[Turcana Furniture]
Note: Please enter the information in square brackets ([For example: 15-25 business days], [Phone Number], etc.) as your own company.